Our Hassle-Free Returns Policy
Our mission is to elevate the way people work and we want to make sure you have the best workday possible. That’s why we offer a 30-Day Hassle-Free Returns Policy to try our solutions in your space. If you don’t love your product, let us know and we’ll arrange for pick up from your home or office.*
Returns
Thanks to our 30-Day Hassle-Free Returns Policy, you may return any new Vari® product purchased on vari.com for any reason within 30 days of the date of purchase. Simply call us and we'll issue an RMA#.
We’ll even cover your return shipping costs. We recommend keeping your original shipping box in case you need to return your order. However, if you no longer have your original box, please let a customer service member know so a return box can be provided. Please call our customer experience team at (800) 207-2587 for more details.
- During the first 30 days after purchase, any returns, replacements, and shipping costs are paid by Vari.
- Items damaged in transit may be returned or replaced at our cost under the 30-Day Hassle-Free Returns Policy. We may ask for photographic or video evidence for our records.
- After the initial 30-day hassle-free period, refunds will no longer be available; please see our warranty policy for all other product returns.
- Orders installed by Vari or an authorized third party are subject to a restocking fee of 10% of the value of the returned product for products that are returned, exchanged, or are unable to be installed. See the Restocking section below for more information.
Most "Open Box Products" are sold as-is and are not covered by any warranty or return policy. The return allowance for Electric Standing Desks in the open box program is 30 days from time of receipt (based on tracking showing delivery) and coverage limited to electrical components and legs. This excludes cosmetic defects. Any Electric Standing Desk in the open box program has a warranty of 90 days and coverage is limited to electrical components and legs. This excludes cosmetic defects.
Extras Return Policy: The desk hooks, cable wraps, and Vari coasters included as extras with purchased products cannot be returned or exchanged on their own.
Upon receipt of returned products, you'll receive a full refund of your original payment method within 2-3 business days. Australian and European customers will receive a full refund of their original payment method within 2-3 business days or within 5-7 days if paid via EFT/ACH/Wire Transfer.
Freight Return Items
If you're returning a product that was delivered via freight, you'll need to have the product brought out to your curb for no-cost pick-up. You can have it picked up from inside your home or office at an additional cost. Please contact customer service for more details.
Restocking
Vari always replaces any items that are delivered with damages or defects, free of charge, within our 30-day hassle-free return window. Orders installed by Vari or an authorized third party are subject to a small restocking fee of 10% of the value of the returned product cost for products that are exchanged or returned for reasons unrelated to the quality of product.
Cancelled Orders
If you need to cancel your order, please call our customer service team at (800) 207-2587. Once the item is rerouted back to our warehouse and we confirm receipt, we’ll issue a full refund. This usually takes a few days.
To cancel an order, start a return, or request a replacement, call our customer experience team at (800) 207-2587.
Contact Us
We want to help you make the right choice and improve your workday. If you need more information about Vari products, call us at (800) 207-2587.
